SF BAY AREA · 2026

Practically speaking, I try to solve meaningful problems for people.

Decades of building useful 0–1 products and productive teams within global initiatives, scrappy startups and everything in between.

J.T. Trollman avatar

Writing.

Work.

01 / 08
Sr. Director of Design · SoFi 2024 — NOW

SoFi, Member Group Business Unit

Leading product & content design across SoFi's horizontal group business unit spanning AI-in-product, navigation, premium features, growth and personal finance management.

About.

I’m a design leader focused on 0–1 product work in both hardware/software and pure software environments — making hard new things real and useful at scale.

Currently I’m senior director of design for one of SoFi’s three business units, covering AI-in-product, membership, growth, premium features and personal finance. Before this I led design for Cruise’s ridehail consumer experience, and spent 10 years at Meta — most recently building the experience design org for neural interfaces in their AR division.

I’m invested most in products that do the greatest amount of good I can manage — human connection, underserved communities, trust & safety, public information, and creating access to the previously inaccessible. I’ve also co-founded two startups, advised others, and spent a few years at IDEO.

Speaking, Teaching & Mentoring.

MentorshipOngoing

External Mentorship

I mentor 1–2 under-represented external designers each half, with the goal to create lasting relationships.

Speaking2025

SF Design Week: Wrangling Navigation

How SoFi resolved complex navigation for very different users.

Teaching2014–2023

Meta Design Camp

As product lead for Facebook’s design education program, I crafted and taught the curriculum for a wide variety of classes geared toward thousands of company design team members.

Mentorship2014–2023

Meta Design Mentorship

I created the senior mentorship circles program for the Facebook App org, and mentored 2–3 managers and designers each half.

Speaking2020–2022

Bridge Builders: What We Don’t Talk About When We Talk About Product Design

Grounding people in the soft skills of product design: proactivity, communication and humility.

Speaking2019

Bridge Builders: Product Thinking

A primer on how Meta has a uniquely developed opinion on product thinking.

Speaking2016

Tel Aviv Talks: Designing For Moments of Struggle

Examples of how designers can and should consider how their products touch people in their most vulnerable moments.

Speaking2015

HIVE: Designing For Empathy

A talk grounded in three principles for designing for empathetic products.

Photos.

I’m an amateur photographer with a great joy for people and the outdoors, slowly learning how much I respect videographers for the added dimensions of sound, motion and time they juggle. I’ve been lucky enough to have my work included in publications such as The New York Times.

Contact.

Drop me a line at jt@jtroll.com, or through whichever social media you prefer. Thanks for reading.